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Terms and Conditions
Below are our standard Property Booking Conditions. Some properties are governed by their own unique Terms and Conditions. Please ensure you follow the Terms and Conditions as supplied to you by SJ Villas.
1 – GENERAL
SJ Villas Limited (“the Company”) acts as a booking agent and not as a principal. It arranges bookings of holiday accommodation as agent for the owners of that accommodation (“the Property Owner”).
2 – FORMATION OF CONTRACT
2.1 Before making a booking, you must telephone or write to the Company to obtain confirmation that the chosen property is available for the dates required. You must send the Company a completed and signed booking form and cheque for the deposit within 5 days of receipt of confirmation of availability.
2.2 A binding contract between the person who has signed the Booking Form and the Property Owner will be made when the Company issues the holiday confirmation statement as agent for the Property Owner. You are responsible for payment of the price of the accommodation and the compliance of members of the party stated on the Booking Form with any of these conditions dealing with occupancy of the property.
2.3 Bookings cannot be accepted from people under 18 years of age at the time of booking.
3 – PAYMENT
3.1 Bookings and reservations will only be accepted by the Company upon receipt of a deposit of thirty percent of the total rental (unless otherwise stated). Cheques should be made payable to SJ Villas Limited.
3.2 The balance must be paid not later than 10 weeks before the commencement of the holiday. Failure to pay the balance at this time will constitute cancellation by you. Receipts and directions to the property will be sent on receipt of the balance. Some properties may have different arrangements for payment of the balance which will be explained at the time of booking.
3.3 If you are booking less than 10 weeks before departure, the full rental is payable on sending the Booking form to the Company (unless otherwise stated.)
3.4 Receipt and banking of any deposit shall not constitute acceptance of any booking.
3.5 All payments should be made to the Company at the address stated at the bottom of the Booking Form.
4 – THE PRICE
Prices are in pounds sterling and the rental period is weekly, unless otherwise stated. Usually the minimum let is two weeks. Properties are let fully furnished and equipped including tableware, bath and bed linen and usually pool towels. Fuel for lighting, cooking, refrigeration and hot water is usually included in the cost of the rental but not heating fuel, the cost of which must be paid directly to the owner or his representative during your stay. Cots are sometimes available but you are asked to provide your own cot linen. Please check when making reservations. Some properties have different conditions for letting which are indicated before making the booking. The Company shall be entitled to vary the advertised selling price to reflect: a) any change in the exchange rates of the pound sterling and any relevant currency since the date of confirmation of the booking; b) any increase in the cost of services included in the booking, provided otherwise than by the Company, its servants or agents; c) the imposition of any tax, charge or levy whether in England or elsewhere provided that any surcharge raised in accordance with (a) (b) and (c) of this paragraph shall not exceed 12% of the total Price.
5 – ALTERATIONS OR CANCELLATION BY THE COMPANY
5.1 In the unlikely event that it is necessary to make an alteration to or cancel the accommodation you have booked the Company will inform you of such alteration or cancellation and if requested the Company will if possible arrange alternative holiday accommodation of a similar type and standard and in a similar location as that originally requested by you (though the Company reserves the right to charge you any difference in price).
6 – CANCELLATION BY YOU
6.1 Any cancellation made by you (for whatever reason) shall be in writing addressed to the Company at the address stated at the top of the booking form. The effective date of cancellation is when written notification is received by the Company.
6.1.1 If the Company receives written notification from you to cancel the holiday 10 weeks or more before its intended start date then the Company will refund all monies paid less the Deposit.
6.1.2 If the Company receives written notification from you to cancel the Booking less than 10 weeks before its intended start date, you are liable to pay the full cost of the accommodation for the cancelled period. If the Company is able to re-let the accommodation for the cancelled period, the balance will be returned to you less the deposit, a basic retention of £100 and the Company’s administrative costs.
6.2 For the avoidance of any doubt, please note that insurance premiums are not refundable.
7 – AMENDMENTS BY YOU
Upon receipt of your confirmation statement, please check the details to make sure they are correct. Any corrections can be made up to 21 days from receipt of confirmation, but cannot be rectified beyond that date. If after your booking has been accepted you require us to amend it in any way, or to re invoice you, we reserve the right to charge an amendment fee of £25 per Booking Form. The Company reserves the right to treat a change of property and/or Booking dates which is made at your request as a cancellation of one holiday and the booking of another
8 – Travel Insurance
It is a condition of booking with us that you and your party obtain suitable travel insurance, from a reputable provider, which must at least contain but not limited to, the following:
Emergency Medical Expenses including, amongst other costs; rescue, ambulance charges and repatriation
Cancellation of your trip or Curtailment – cutting short your trip
Personal Liability to include, amongst other liabilities; damage caused by your negligence and your parties negligence to the property in which you are staying and may not include a clause which restricts actions being taken by a travelling companion other than family, and must include contractual liability of the party leader for the actions of your party
Travel and transfer delays which must include amongst other costs; additional costs incurred in the event of a delay
The policy must include the activities you are likely to do during the trip
The policy must cover the period from the date of booking to the date of return. It may not have a clause allowing the insurer to cancel the policy other than for misrepresentation.
There are other sections from wintersports travel Insurance such as baggage, legal expenses, personal accident and so on.
In the event that you fail to obtain suitable wintersports travel insurance we shall not be liable for any costs incurred or claims made against us due to your failure to comply with this term.
Our house broker MPI should be considered and for whom we are an affiliate. Contact details are available on our website and will be referred to in our confirmation of booking.
It is also a condition of the rental agreement that the Client has or takes out appropriate travel insurance to cover the entire stay at the property. This insurance must provide sufficient cover in the event of any person staying or visiting the property causing loss or damage, whether accidentally or otherwise.
9 – INFORMATION
9.1 Whilst the company makes all reasonable efforts to ensure that descriptions supplied by Property Owners are accurately reproduced, the Company cannot accept responsibility for errors contained therein or the results thereof. You must accept that minor differences between the photograph/illustration/text used and the actual property may arise. Also, all distances/driving times are approximate and, although the Company has done its best to calculate these as carefully as possible, they will not be held responsible for any dispute.
9.2 Property Owners reserve the right to make modifications to the property specification that are considered necessary in the light of operating requirements. In the interests of continued improvement, Property Owners reserve the right to alter or remove furniture, fittings, amenities, facilities, or any part of any activities, either advertised or previously available, without prior notice.
9.3 If material changes occur after your booking is confirmed the Company will advise you if there is time before departure.
10 – NUMBER OF PEOPLE USING ACCOMMODATION
The number of persons using the accommodation shall not exceed the maximum number stated in the relevant property description without prior written agreement from the Company. A supplement will be payable for extra beds. In the event that the maximum number is exceeded without such agreement, the Property Owner reserves the right to refuse or revoke the booking (at their sole discretion).
11 – ACCESS
The Property Owner or his/her representative shall be allowed access to the accommodation at any reasonable time during any holiday occupancy for the purposes of inspection and maintenance.
12 – ARRIVAL AND DEPARTURE
12.1 Unless you are advised otherwise the normal time of occupation is after 4.00 pm on the holiday start date, and the accommodation must be vacated by 10.00 am on the last day. If these times are difficult please advise the Company at the time of booking. If your arrival is delayed you must inform the Property Owner or his representative so that suitable arrangements can be made for entry to the accommodation.
12.2 If you are unable to arrive at the accommodation by midday on the day following the holiday start date you must inform the Property Owner of your intended late arrival. Failure to arrive by midday on the day following the holiday start date and failure in those circumstances to inform the Property owner constitutes cancellation by you.
13 – PETS
Pets are not allowed without prior written permission of the Property Owner.
14 – YOUR RESPONSIBILITIES
14.1 You agree to keep the accommodation and all furniture, fittings and effects in or on the accommodation in the same state of repair, cleanliness and condition as at the commencement of occupation, and will leave the accommodation in the same state of cleanliness and general order in which it was found. You are responsible for all damage or loss which occurs to the property or its contents during your occupation, and you are responsible for paying appropriate compensation to the Property Owner direct or to the Company as agent for the Property Owner.
14.2 A Security Deposit may be required for the property. This will be payable with the balance 10 weeks ahead or may be payable locally at the time of occupancy. If no loss or damage has occurred the Security Deposit will be repaid to you.
14.3 The following is strictly forbidden in the property: parties, prostitution or the use of illicit drugs. If evidence of any of this is found, then the owner reserves the right to ask you immediately to vacate the property and forfeit the rent paid.
14.4 The Client is responsible for the good behavior of all members of their party and anyone they invite to or permit to enter the property. If any such person(s) behaves unreasonably (including without limitation, deliberately or negligently causing damage to the property or its contents or disturbance to any neighboring property(ies) or breaches any clause of the agreement, the Owner is entitled to terminate the rental of the property without any prior notice, refund of any rental payment or security deposit or further liability of any nature. The Client is responsible of children behaviour by the pools, ponds, water falls within the property and children must be under supervision at all time. Agent and Owner have no liability in case of injury, death or any type of accidents that would occur.
15 – COMPLAINTS
In the unlikely event that you are disappointed with the accommodation, you should first contact the Property owner or caretaker who will use all reasonable endeavours to solve the problem. Where this is not possible, you should contact the Company. If after that you still feel that the problem has not been resolved to your reasonable satisfaction then you must within 7 days of returning from holiday, put your comments in writing to the Company who will forward them to the Property owner.
16 – LIABILITY OF THE COMPANY AND PROPERTY OWNER
16.1 Death or Personal Injury – Neither the Company (as agent for the Property Owner) nor the Property Owner shall be responsible for the death of or personal injury to any persons using the accommodation unless this results from the proven negligence of themselves or their employees.
16.2 Force Majeure – The Company shall not be liable for any loss, breach or delay due to any cause beyond the Company’s reasonable control including though not limited to act of God, explosion, flood, tempest, fire or accident, war or threat of war, sabotage, insurrection, civil disturbance or requisition, acts, restrictions, regulations, bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority, embargoes, strikes, lock-outs, or other industrial actions or disputes or adverse weather conditions. Under any such case the Company shall be entitled to treat the contract as discharged.
16.3 Neither the Owner nor the Agent will have any liability in the event that the Rental Agreement cannot be performed as contracted or at all or Client suffers any damage, loss or expense of any nature as a result of circumstances which the Owner could not, even in all due care, foresee or avoid. Such circumstances are likely to include (whether actual or threatened) adverse weather conditions, fire, flood, subsidence, terrorist activity, industrial dispute, acts and defaults of third parties (inc without limitation, utility providers), natural or nuclear disaster, war, riot, civil strife, epidemics/pandemics, government/local authority restrictions and other events or situations which are outside the Owner’s control. No refunds, expenses or compensation can be paid in the event that the property cannot be made available or the Client stay has to be curtailed as a result of any such circumstances unless and to the extent that Owner’s property insurance covers the claim. Client must ensure that their travel insurance will provide them with adequate “Force Majeure” protection in the eventuality.
16.4 In the event of such discharge the Company’s liability shall be limited to the return to you of sums you have paid the Company less an administrative charge of £20 to cover the Company’s reasonable expenses.
16.5 The Company cannot be held responsible for breakdown of mechanical equipment such as pumps, boilers, etc. nor for failure of public utilities such as water and electricity.
16.6 Neither the Company nor the Property Owner is responsible for noise or disturbance originating beyond the boundaries of the accommodation or which is beyond the control of the Company and/or the Property Owner.
16.7 The Company will try to ensure that details of properties provided by Property Owners are accurate, but the property will not necessarily have been visited and inspected by a representative of the Company. The Company is dependent on the Property Owner retaining the property for you. The Company knows of no reason why the Property Owner might not retain the Property but your sole remedy for failure of a Property to comply with its description or for failure by a Property Owner to make a Property available in accordance with his/her contract with you is against the Property Owner.
17 – LAW
All contractual obligations arising out of these booking conditions shall be deemed to come into existence in London, and be subject to English law and the exclusive jurisdiction of the English courts.